Questions answered. Projects moving.

Sign in to your Saber Sales account and open your order history to review the current status. You may also receive email updates when the order status or shipment changes. Visit the Order Tracking page for additional tracking options.

Account availability may depend on the checkout method. Creating an account is recommended because it allows you to review order history, manage account details and use account-based features.

Sign in using the email address associated with your orders and open your account order history.

Contact Saber Sales as soon as possible. Changes are not guaranteed after processing or shipment preparation has started.

An address may be changed only when the order has not entered the shipping process and the change is still eligible. Address changes may affect taxes, shipping speed and the estimated delivery date.

Contact Saber Sales before ordering to request assistance creating or verifying the appropriate tax-exempt account. Required documentation may be requested.

Contact Saber Sales with your name, order number, telephone number and the correct email address. Do not submit payment information through a general contact message.

Saber Sales states that it can ship to almost anywhere in the United States. Eligibility, cost and available methods can still depend on the product, destination and order.

Free shipping is promoted on eligible orders of $99 or more. Product, destination and order restrictions may apply. Review the Shipping Policy and checkout charges before submitting the order.

No specific delivery date or time is guaranteed because Saber Sales relies on third-party shipping carriers. Tracking and delivery estimates are provided for planning, but carrier delays can occur.

When tracking is available, it may appear in your shipment confirmation email and account order details.

A carrier may need time to scan the package after the label is created. Tracking may also update less frequently while the shipment moves between facilities.

Review the carrier tracking first. Contact Saber Sales when tracking shows an unusual delay, delivery exception or no meaningful movement for an extended period.

Local delivery availability can depend on the destination, product and order. Contact the El Paso team or review the options shown during checkout.

Yes. Large, heavy or oversized products may require freight, curbside or another specialized delivery method. Review the product and checkout information carefully.

Most, but not all, items may be eligible for return within 30 days. Online purchases may be started through order history when that option is available. Review the Refund Policy before returning or shipping an item.

No. Certain products may be final sale, nonreturnable, restricted or subject to additional conditions. Product condition, packaging, timing and proof of purchase may affect eligibility.

Proof of purchase may be required. Keep the order confirmation, receipt, account history and original packaging until the product has been inspected and accepted.

Photograph the product, packaging, shipping label and visible damage. Contact Saber Sales promptly and keep all packaging until instructions are provided.

Contact Saber Sales with the order number, product received, product expected and clear photographs of the item and label. Do not install or use an incorrect product.

Shipping-charge eligibility depends on the reason for the return and the applicable policy. Original and return shipping charges may be nonrefundable in some situations.

Sign in, add the products and quantities to your cart, open the cart and select the Request A Quote option. Visit the Quotes page for full instructions.

No. A quote documents products and pricing but does not complete payment, reserve inventory or finalize an order unless Saber Sales confirms otherwise.

The cart quote system indicates that a successfully created draft quote can be viewed or downloaded as a PDF.

Complete the online application on the Credit Application page. Approval, credit limits and payment terms are subject to review.

No. Submission does not guarantee approval, a specific credit limit or particular payment terms.

Contact Saber Sales with the manufacturer, model number, specifications, quantity and desired timing. Product sourcing and availability are not guaranteed.

Contact Saber Sales with the exact product details, manufacturer, model number, size, finish and quantity.

Saber Sales indicates that a customer-service associate will contact you when the special order arrives and is ready for pickup or delivery.

Special orders may have different return or cancellation restrictions. Confirm the terms before authorizing the order or paying a deposit.

Cancellation depends on whether the supplier has processed or shipped the product and on the applicable order terms. Cancellation fees may apply.

No. Supplier inventory, manufacturer schedules and shipping conditions can change before the order is confirmed.

Review the Saber Sales warranty information and contact the team with the order number, product model, serial number, purchase date and description of the problem.

No. Warranty duration and coverage depend on the product and manufacturer. Some warranties may require direct contact with the manufacturer or an authorized service provider.

Keep the receipt or order confirmation, model and serial numbers, product documentation and photographs of any issue.

Manufacturer warranties commonly exclude improper installation, misuse, unauthorized modification and damage unrelated to a product defect. Review the specific warranty.

Repair availability depends on the product, manufacturer and service program. Contact Saber Sales for the correct claim or service path.

Review the current product page and contact Saber Sales when availability is critical. Online availability can change before an order is processed.

Provide the existing model number, equipment specifications and exact replacement requirement. Customers and installers remain responsible for confirming suitability and code compliance.

Contact Saber Sales before ordering. Include the product title, link, model number and the specification you need confirmed.

Packaging, finishes and manufacturer revisions can change. Model numbers and specifications should be reviewed instead of relying only on a product image.

Contact the store to ask whether local service information is available. Customers should independently verify licensing, insurance and qualifications.