Terms, Returns & Refund Information.
Review important purchasing terms, return eligibility, refund conditions and customer responsibilities before placing an order with Saber Sales.
Understand the terms that may apply to your order.
These sections provide general guidance. Product-specific information, checkout terms and the applicable published Saber Sales policies remain controlling.
Product Selection
Customers are responsible for confirming that the selected product is appropriate for the intended project, equipment or installation before ordering.
Availability & Fulfillment
Inventory, pricing, shipping methods and delivery timing can change before an order is processed or fulfilled.
Return Conditions
A product being sold by Saber Sales does not automatically mean it is returnable. Eligibility varies by product and condition.
Refund Processing
Refund eligibility and the amount approved depend on the item, order, condition, applicable charges and payment method.
Review the product before opening, installing or using it.
The best time to prevent a return problem is before installation.
Compare the complete product specifications with your project requirements. Product titles, general descriptions and images should not replace manufacturer specifications, installation instructions or compatibility requirements.
Potentially Eligible
An item may qualify when the product listing identifies it as returnable and it remains unused, uninstalled, unaltered, complete and in acceptable original packaging.
Requires Review
Large products, opened packages, commercial equipment, damaged packaging, missing accessories or unusual order circumstances may require additional review.
May Be Ineligible
Final-sale, special-order, used, installed, altered, damaged, incomplete or specifically identified non-returnable products may not qualify.
Certain product conditions and order types may prevent a return.
This is a general list. Always review the product page and the applicable terms associated with your order.
Installed Products
Products that have been connected, mounted, assembled, wired, plumbed or otherwise installed may not qualify.
Used or Altered Items
Products showing use, modification, cutting, drilling, programming, damage or other alteration may be ineligible.
Special Orders
Products sourced, configured or ordered specifically for a customer may be final sale or subject to restrictions.
Final-Sale Products
Clearance, closeout, discontinued or products otherwise identified as final sale may not qualify.
Missing Components
Items missing packaging, manuals, accessories, hardware, labels, cords or included components may be denied.
Consumable Products
Opened chemicals, filters, cleaning products, personal-use goods and other consumables may be restricted.
Custom or Cut Materials
Products cut, tinted, mixed, sized, fabricated or otherwise prepared to customer specifications may be non-returnable.
Manufacturer Warranty Issues
Product defects may need to be handled through the applicable manufacturer warranty instead of a store return.
Do not return merchandise without authorization.
Contact Saber Sales first so the product, order and circumstances can be reviewed before the item is shipped or brought to a location.
Locate Your Order
Gather the order number, receipt, purchaser name, email address and purchase date.
Document the Product
Record the brand, model, SKU, quantity and reason for requesting the return. Take clear photographs when relevant.
Contact Saber Sales
Submit the information through the contact page and wait for return instructions before sending or delivering the item.
Inspection & Decision
Eligible products may require inspection before a return, exchange, store credit or refund decision is finalized.
Additional conditions may apply to cancellations and approved returns.
Order Cancellations
Cancellation requests are not guaranteed. Orders may begin processing shortly after submission, and some products may be ordered or prepared specifically for the customer.
Return Shipping
Unless Saber Sales confirms otherwise, customers may be responsible for return transportation, packaging, insurance and other related costs.
Original Delivery Charges
Original shipping, delivery, handling, installation, haul-away or other completed service charges may not be refundable.
Restocking Charges
Certain approved returns may be subject to restocking, handling, inspection or manufacturer-imposed charges.
Refund Method
Approved refunds are generally issued through an available method determined by the original transaction and applicable terms.
Processing Time
After Saber Sales completes its review, banks, card processors and payment providers may require additional time to post funds.
Choose the resource that matches your situation.
Contact Support
Ask questions about return eligibility, an order, a product or a cancellation request.
Contact Saber Sales →Warranty Center
Review the correct support path for defective or manufacturer-warranted products.
View Warranty Information →Order Tracking
Check available shipment information when an order has not yet been delivered.
Track Your Order →Shipping & Delivery
Review current processing, fulfillment, delivery and eligible shipping information.
View Shipping Details →Common questions before requesting a return.
Contact Saber Sales before shipping or bringing back any merchandise.
Review the product. Confirm compatibility. Understand the terms before ordering.
Contact Saber Sales before purchasing when a specification, return condition or product requirement needs clarification.