Our Standards Guide Every Order.
Our statements explain how Saber Sales approaches customers, products, business relationships and the responsibilities that come with serving homes, trades and commercial operations.
A practical supplier for the work that keeps homes and businesses moving.
Saber Sales serves customers who need products for maintenance, repair, improvement, installation and ongoing operations.
Our Mission
To make essential MRO, home-improvement and commercial products easier to find and purchase while providing customers with practical service, useful resources and straightforward support.
Our Vision
To build a dependable purchasing destination where homeowners, contractors, property managers and facility teams can source products across multiple departments with greater confidence.
The principles behind our customer and business decisions.
These commitments describe the experience Saber Sales seeks to provide across its website, catalog and support channels.
Customer Service Statement
We aim to provide respectful, useful and timely assistance when customers have questions about products, orders, shipping, returns, warranties or project needs.
Contact Customer Support →Product Access Statement
We work to provide access to products across appliances, HVAC/R, plumbing, electrical, tools, building materials, cleaning, maintenance and other operating categories.
Browse Product Departments →Integrity Statement
We believe product information, pricing, policies and service expectations should be presented as clearly and accurately as reasonably possible.
Review Customer Resources →Fulfillment Statement
We work to communicate available processing, shipping, delivery and tracking information so customers can better understand what to expect from their orders.
View Shipping Information →Business Customer Statement
We support contractors, property managers, facility teams and other organizations with quote, credit, special-order and product-sourcing resources.
View Business Benefits →Improvement Statement
We believe an effective supplier should continue improving its website, catalog organization, purchasing tools, educational resources and customer experience.
View News & Updates →We want every customer to know where to find help.
Customer confidence depends on more than product selection. It also requires access to understandable policies, order tools and direct support when questions arise.
We work to organize products and specifications so customers can compare options and identify appropriate items.
Quotes, account registration, credit applications and special-order information are available through the website.
Customers can access tracking, shipping, return, warranty and contact resources after an order is placed.
We expect customer interactions to be handled professionally and with attention to the issue presented.
Eight principles that shape the Saber Sales experience.
These operating principles apply across product sourcing, customer service and website development.
Responsible business begins with thoughtful decisions.
We recognize that products, packaging, delivery and operations have an impact.
Saber Sales seeks practical opportunities to improve efficiency, reduce unnecessary waste, communicate safe product use and support responsible purchasing decisions. Specific options may vary by product, manufacturer, supplier and destination.
Responsible Product Information
We encourage customers to review manufacturer instructions, specifications and applicable safety requirements before purchasing, installing or operating a product.
Efficient Purchasing
Quotes and project planning can help customers consolidate product needs and reduce unnecessary repeat purchases.
Thoughtful Fulfillment
Order size, product type, packaging and destination may affect the most appropriate available fulfillment method.
Community Connection
As an El Paso-based business, Saber Sales values the customers, trades and organizations that maintain and improve the region.
Review the resources that support our commitments.
Published resources help explain the processes that apply before, during and after a purchase.
Shipping & Delivery
Review available processing, shipping and delivery information.
View Shipping Policy →Returns & Exchanges
Read the requirements that apply to eligible returns and refunds.
View Return Policy →Warranty Information
Find available product warranty and claim-support information.
Review Warranty Support →Contact Saber Sales
Ask questions about products, orders, policies or business resources.
Contact Our Team →Understanding what these statements mean.
Our company statements describe guiding principles. Individual orders remain subject to the specific product information and policies applicable to that purchase.
Our statements matter most when they are reflected in the customer experience.
Browse Saber Sales products or contact our team for product, order, project and business-purchasing assistance.